Faculty and Staff Service Desk
Technology Services Faculty & Staff Service Desk is the first point of contact for IT information, IT services, and IT support at Virginia State University.
Our IT support services team handles a variety of support requests such as password resets, computer and software installations, and troubleshooting of computer problems. Technology Services has a new help desk management platform (Service Now) to enhance the IT customer experience to the VSU community. The system can be accessed by anyone on campus with a VSU network account at the web address https://vsusnprod.service-now.com/sp (off campus, launch the VPN first).
Some of the new capabilities available today are:- Ability to enter a service request via a web portal at the address above
- Track the status of your request and provide feedback
- Enroll in the VSU password self-service reset application and the ability to reset your own logon password
- Review the knowledge base to find answers to frequently asked questions
- Ability to route service requests to non-technology Services staff members for resolution; with a single system for status updates
All service requests entered by telephone or via the web are entered into the ServiceNow system and status tracking is available.