Provost Student Complaints Process
Welcome Trojans!
The Office of the Provost is dedicated to ensuring that all students at Virginia State University have access to the resources they need to succeed academically and professionally.
As the Chief Academic Officer, the Provost and Vice President for Academic Affairs, oversees academic programs, student success initiatives, and academic policies that enhance your educational experience.
Below, you will find a list of key academic and student support services.
If you have any academic concerns or complaints, please follow the Student Complaint Process outlined below to seek resolution.
Academic Support & Services
- Office of the Provost: Provides leadership for all academic affairs, ensuring high-quality programs, faculty excellence, and student success.
- Academic Center for Excellence (ACE): Offers tutoring, mentoring, and academic workshops to support student achievement.
- Registrar's Office: Handles course registration, academic records, and graduation processing.
Student Concerns & Complaints
Virginia State University strives to create a fair, inclusive, and supportive learning environment. Students experiencing academic or non-academic concerns are encouraged to follow the university’s Student Complaint Process:
- Address the Issue at the Department Level: Speak with the relevant instructor, advisor, or department Chair to resolve your concerns informally.
- If unresolved at the Department Chair’s level, then address the issue at the College Dean’s Level
Note: If you do not know the relevant Department Chair or College Dean, please visit the College website and navigate to the corresponding Contact page. - Submit a Formal Complaint: If unresolved at both the Chair and Dean’s level, submit a complaint through the student complaint process using the Trojan Care Form.
Note: Full details of the VSU Student Complaint Process and their categories can be found in the VSU Student Handbook and the Student Complaint Form. Please read if you are unsure about the NATURE of your complaint. - Escalation to the Provost: If all steps have been exhausted and resolution has not been reached, students may escalate their concerns by contacting:
Office of the Provost at: provost@vsu.edu