Collections
The Collection Department, which is located within the Office of the University Bursar, is responsible for the collection of student account balances that are 91 days or more past due and owed to the University. The procedure is initiated and completed through electronic and written correspondences and a financial hold on services provided by Virginia State University that is applied to the student account. These balances may result from various factors, including incomplete or absent financial aid requirements or documentation, insufficient sources of funds, dishonored checks, rejected credit/debit card payments, and additional fees.
The student account may escalate and be referred to a third-party agency to assist with collections if a student's account remains unpaid for 121 or more days. In these circumstances, the principal balance may be subject to collection costs. Before receiving any additional services from Virginia State University (VSU), including registration or academic credentials (enrollment status, transcripts, grades, or diploma), the principal balance and collections costs must be paid in full.
*Please be advised that the student is responsible for contacting the third-party agency to establish payment arrangements if an account has been referred to them.
By paying the balance in full or establishing a payment arrangement, the student can prevent the account from escalating to a third-party agency. For payment methods, please refer to our payment link. Make a payment
Collection activity complies with the guidelines established by the Office of the Attorney General and the provisions of Section 20505 of the Commonwealth's CAPP manual. The University's participation in the Perkins Loan program, which encompasses administering Deferments/Forbearances, exit counseling, and Loan Rehabilitation, is also overseen by the Collection Unit.
Accounts that are Past Due
- A student account is considered past due if payment is not received by the payment due date.
- To discuss repayment options, students should contact the Office of the Bursar - Collections Department.
Financial Holds and Late Payment Fees
- A financial hold will be placed on the record of students who fail to pay the total account balance in full by the final due date and may be assessed a late payment charge.
- All university services, including prospective registration, are restricted by a financial hold. The financial hold may also obstruct the release of official transcripts if your account balance remains unpaid.
- The Office of the Bursar's - Collections Department provides support to current and former students in resolving financial holds.
Delinquent Accounts
- Delinquent student accounts are referred to the Collections department for further collection action if they remain unpaid by the end of the term.
- The Office of the Bursar's Collections Department provides support to current and former students in resolving financial holds.
Please contact the Collections department to:
- Resolve your outstanding balance.
- Establish payment arrangements and prevent additional collection actions.
- Consult with you regarding your financial challenges and suggest potential repayment alternatives.
Prior to enrolling in courses, students must satisfy all outstanding balances.
Additional collection actions may encompass, but are not restricted to:
- Referral to an external agency
- Reporting to the Credit Bureau
Litigation - The delinquent balance is increased by collection/attorney fees.
Contact Us
Main Phone Number for Collections: (804) 524-6243
Email address for collections: debt-collections@vsu.edu
Crissandra D. Coleman
Manager of Collections
Email: cdcoleman@vsu.edu
Luzard C. Henry
Collections Analyst
Email: lhenry@vsu.edu