Instruction, Feedback, and Tuition Refunds

Virginia State University strives to provide quality instruction. The University has policies to ensure VSU students can give feedback and complaints in various areas, including instances where the University cannot deliver instruction. Additionally, the VSU Provost’s Office provides communication and additional guidance if VSU can no longer offer instruction for a course or program.

VSU has a robust Student Complaint Policy with detailed steps for resolution. Should the resolution of a student’s complaint require the need for a tuition refund, the VSU Student Guide for Tuition, Fee, and Other Financial Information provides tuition refund guidelines (Page 20).

VSU Student Complaint Policy

https://www.vsu.edu/files/docs/student-complaint-form.pdf

VSU Student Guide for Tuition, Fee and Other Financial Information

https://www.vsu.edu/files/docs/student-accounts/tuition-fees.pdf