Refunds

Expecting a Refund this semester?

The University will be issuing student refunds through our payment plan administrator.

Nelnet Campus Commerce - This is an automated refund service that will provide VSU students with a choice in how they receive their student refunds. 

How To Setup Your Refund Account

1. Visit www.vsu.edu.
2. Select "Resources for."
3. Click on "Trojan Link."
   1. Under "Important Links," choose "BANNER."
4. Scroll down to "Banner Self Service" and click on the "Student Self Services 9" link.
5. Log in using your credentials.
6. Under the "Student Accounts" section, select "Account Summary."
7. Click the blue button in the top right corner, then click "Pay Now." Follow the prompts to set up your Nelnet account.
8. Sign in, opting to receive a verification code via email.
9. Under "Refunds," click on "Manage Refund." (To ensure timely processing, set up your direct deposit.)

Note: If you are using a mobile device, make sure to disable "Block pop-ups" in your phone settings before signing into Banner 9.

Refund Options

Student refunds at VSU are managed in partnership with Nelnet Campus Commerce. We offer an easy way to get your refund each semester if money is due back to you.

Students may choose how to receive their refunds by the below method:

• ACH DIRECT DEPOSIT into an individual bank account of your choice

• Note: If a refund method is not chosen via the Student Choice Refund, the student will be sent a paper check to their current address on file.  All undeliverable student refund checks will be returned to the cashier’s Office. The cashier’s staff will contact the student to pick up the check.  If the student does not pick up the undeliverable check within 30 days, the undeliverable check will be credited back to the student’s account and an administrative hold will be placed on the student account until the student updates their address in BANNER and makes a Student Choice Refund selection for future refunds. Once this is done, another student refund will be processed per the student’s refund choice using the new address.

From this point, you will receive an email to your VSU student email, once the refund is processed.

Once your refund is processed by Nelnet according to the refund options you have chosen, you will then receive an email from Nelnet informing you that your refund has been processed and when the funds will be available.

Parent Plus Loan credit balances are refunded to the parent unless the parent designates the student as the recipient during the loan application process. Parent Plus loan refunds are mailed to the parent's address listed on the loan application.

Parent PLUS loan refund information

Parent PLUS loans may only be used to pay for your student's educational expenses. Because Parent PLUS loans are applied to your student's account before any other payment types, they are typically not the source of a student's refund.

When there is a refund resulting from a Parent PLUS loan however, Parents borrowing funds via the Department of Education Parent PLUS loan fund have the option of requiring any overpayment up to the amount of the loan be refunded to them instead of the student.

Please refer to the Department of Education's website for further information on the disbursement and use of the Parent PLUS loan. 

Parents receiving a Plus loan refund must fill out the W-9 (PDF download), sign and email to refund-parentplus@vsu.edu